Last updated: 15 September 2026
1. Who we are
These terms apply to services and digital materials supplied by Xoryn Ltd, trading as Paul Cashmore Coaching, a
company registered in England and Wales under company number 17381179 Email: paul@paulcashmore.co.uk. Paul Cashmore provides the individual services described below on behalf of Xoryn
Ltd.
2. Scope and status of services
We provide adult coaching, trauma-informed wellbeing support, stress-management support, burnout support,
NLP-based personal-development work, guided meditation, relaxation audio and related educational resources.
The precise scope, session length, price and delivery method will be confirmed before purchase.
The service is not medical care, psychiatry, psychology, regulated counselling or psychotherapy, and it does not
diagnose or medically treat PTSD, CPTSD or any other condition. References to EMDR describe additional
independent professional-development training and do not represent accreditation by EMDR Association
UK/EMDR Europe or statutory clinical registration.
The service is not suitable for emergencies or crisis care. If you or another person is in immediate danger, call
999 or attend A&E. For urgent NHS mental-health support in England, use NHS 111 and select the mental-health option where available. Samaritans can be contacted on 116 123.
3. Eligibility and suitability
Unless we expressly agree otherwise in writing after completing enhanced safeguards, services are available only
to clients aged 18 or over. We may decline, pause, adapt or end work where it is outside our competence, unsafe,
unsuitable, affected by a conflict of interest, or better provided by a regulated health professional or emergency
service.
You must give accurate and relevant information and tell us promptly about material changes to your health,
medication, risk, support arrangements or circumstances. Screening is not diagnosis and acceptance is not a
guarantee of suitability throughout the work.
4. Booking, fees and payment
Fees, session duration and package contents are displayed on the relevant booking page, invoice or written
proposal. Individual one-to-one sessions are currently charged at £125 unless a different price is confirmed in
writing before booking. Payment is due in advance unless agreed otherwise. Payments are processed through
the payment method shown at checkout or on the relevant invoice. Xoryn Ltd does not intentionally store full
payment-card details.
5. Sessions, lateness and cancellation
Please provide at least 24 hours’ notice to cancel or reschedule. A session cancelled with less than 24 hours’
notice, or missed without notice, may be charged in full, except where consumer law requires otherwise or we
exercise discretion because of exceptional circumstances. If we cancel, we will offer a replacement or refund for
the affected session.
6. Distance-contract cancellation rights
Consumers who contract online, by telephone or by email will normally have 14 days from contract formation to
cancel. If you expressly ask us to begin services during that period, you must pay a proportionate amount for
services supplied before cancellation. The right ends when the service has been fully performed only if you
requested early performance and acknowledged that consequence.
For digital content supplied without a tangible medium, access during the 14-day period will begin only after your
express consent and acknowledgement that the cancellation right will be lost once supply begins. Faulty,
misdescribed or unavailable content remains subject to statutory rights. Nothing in these terms removes your
statutory rights.
Xoryn Ltd t/a Paul Cashmore Coaching | Website Legal Pack | 15 September 2026
7. Client responsibilities and outcomes
You remain responsible for your decisions and actions. You should seek advice from your GP or another
appropriately qualified professional where relevant. We will provide the agreed service with reasonable care and
skill, but outcomes differ and are not guaranteed. You must not stop medication or clinical treatment because of
our service without consulting the prescriber or treating professional.
8. Emotional wellbeing and informed consent
Coaching, NLP-based personal-development work and trauma-informed techniques may involve discussing or
reflecting on difficult experiences, memories, thoughts, emotions or behaviours. This can sometimes result in
temporary emotional discomfort, distress, tiredness or heightened emotions during or following a session.
Participation is voluntary. You may decline any exercise, request a pause or end a session at any time. Individual
responses vary and no particular outcome, improvement or resolution is guaranteed. If your wellbeing significantly
deteriorates, you experience a mental-health crisis, or you require clinical assessment or treatment, you should
seek assistance from your GP, NHS mental-health services or an appropriately regulated healthcare professional.
In an emergency, call 999 or attend A&E.
9. Confidentiality and safeguarding
Information is treated confidentially, subject to the Privacy Notice and the limits explained before work begins. We
may share necessary and proportionate information where you consent; where required by law or court order; to
obtain confidential professional or legal advice; or where we reasonably believe disclosure is necessary to
respond to a serious and imminent risk of harm, abuse, neglect or another safeguarding concern. Where safe and practicable, we will discuss a proposed disclosure with you first.
10. Communication boundaries
Email and messaging are for administration and any specifically agreed between-session support. They are not
continuously monitored and must not be used for emergencies. Expected response times will be stated in the
service description.
11. Recordings and technology
Neither party may record a session without the other party’s prior written consent. Online services depend on
suitable technology and a private environment. We are not responsible for interruptions outside our reasonable
control, but will act fairly where a substantial interruption prevents delivery.
12. Digital materials and intellectual property
Xoryn Ltd retains intellectual-property rights in its original materials. You receive a personal, non-transferable
licence for your own use. You must not share logins, reproduce, resell, publish, train others from, or commercially
exploit materials without written permission. This does not restrict rights the law gives you.
13. Liability
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent
misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded. Subject to that, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for
business losses incurred by a consumer. Any other limitation must be interpreted fairly and consistently with
applicable consumer law.
14. Ending services
Either party may end the relationship. We may end or pause services for non-payment, abusive conduct, material
breach, safety concerns, lack of suitability, conflict of interest, or inability to practise safely. We will consider
reasonable signposting and any refund due for prepaid, undelivered services.
15. Complaints
Please email paul@paulcashmore.co.uk with the subject “Complaint”. We will acknowledge the complaint within
five working days and aim to provide a substantive response within 20 working days. As Paul Cashmore is not
currently registered with BACP, UKCP, HCPC or EMDR Association UK, those organisations cannot investigate
the service as a registrant complaint. Legal and statutory rights remain unaffected.
Xoryn Ltd t/a Paul Cashmore Coaching | Website Legal Pack | 15 September 2026
16. Changes, severability and law
Material changes affecting an existing contract will be notified reasonably in advance and will not retrospectively
remove accrued rights. If a provision is unenforceable, the remainder continues. These terms are governed by the
law of England and Wales, without removing any mandatory right a consumer has to bring proceedings
elsewhere.